Refund & cancellation policy

Our promise

Every item is checked for freshness before it leaves our store. If something still isn't right, we make it right.

What's covered

• An item that isn't fresh
• An item that arrived damaged
• An item that was missing from your order
• A wrong item

How to ask

Tell us as soon as you can — ideally the same day, while the order is fresh in everyone's mind. Write to support@odim.in or call +91 63993 16191. No photos, no forms. Quality issues are reviewed one by one, and an approved refund is paid by UPI within 48 hours. If your order is cancelled after you paid for it, your refund is automatic — you do not need to ask for it.

How refunds are paid

Every refund is paid by UPI within 48 hours, to a UPI ID you share with support — whether you paid online or cash on delivery.

Cancelled orders

A cancelled cash on delivery order costs you nothing: no payment was collected, so there is nothing to refund. If you already paid online, your refund is automatic — nothing was delivered, so there is nothing for us to weigh up. We record it the moment the order is cancelled and pay it by UPI within 48 hours.

Failed deliveries

If our rider cannot reach you, we try once more before cancelling — our Shipping & delivery policy explains the attempt. If a delivery fails because we couldn't reach you or the address was wrong, cash on delivery means no payment was collected. If you already paid online, your refund is automatic — we pay it by UPI within 48 hours. If the delivery fails because of us, we will tell you what happened and make it right.

Contact

Anything unclear, or a refund taking longer than promised? Write to support@odim.in or call +91 63993 16191.